SERVICE

 

 

 
   Customer Support

High quality of the service is determined by our expert workmanship and technical background of the Service Centre.
 
Our customer support spans the lifetime of the machine – we put the machine into operation, we grant warranty service and we offer all further service including consultantship.

Introducing the machine into operation includes basic teach–in of the operator and maintenance team.

We will train the operators either on your premises or in TAJMAC-ZPS, a.s. Training of programmers and electrical maintenance team is organized in cooperation with CNC systems‘ representatives. 

Mechanical maintenance team is trained in TAJMAC-ZPS, a.s.

  
Services rendered by Service centre :

service worker's on the spot visit

your queries answered

telephone, fax or e-mail contact

CONTACTS :

 Ivan Vojta Customer Service MC +420 577 533 450 fax +420 577 105 704
 Antonín Mlcoch Customer Service SAY  +420 577 533 440 fax +420 577 533 045
  
Service centre
- ready to take customer orders round the clock (FAX, E-mail)
- service in Czech Republic within 2 weekdays and in Europe within 3 weekdays
- spare parts and stores inventory database on company’s local SME-UP net - deliveries
within 2 weekdays via :
  • express mail,
  • courier service,
  • service staff, if servicing is required,
  • company ZPS-TRANSPORT, a.s.